Intergraph Computer-Aided Dispatch System

Oct 16, 2007 9:51 AM

The Computer-Aided Dispatch (I/CAD) system from Intergraph Corp. provides call-center and control room operators with tools to field calls, create and update incidents and manage an organization’s critical resources by enabling real-time interaction of data. The system includes modules such as I/Calltaker, which provides tools to answer emergency calls, accurately verify locations, enter incident information and forward calls to operators; I/QA (Question and Answer), which guides the calltaker through a situation, allowing him or her to assess and prioritize the call; and I/Dispatcher, which gives operators the power to dispatch emergency response units to incident locations and to monitor incident status. Recent updates include an ambulance response tool to facilitate multi-agency response, a scheduling tool to plan and manage non-emergency events and a real-time link capability between dispatch and various fire records technologies. Visit securitysolutions.com/productinfo or intergraph.com.

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